password wont work... - Guild Wars Forums

born3ed · Apr 18, 2010, 11:43 PM // 23:43

OK..i played guild wars non stop but i stopped for a long time. then a few months later i started playing. but my original password and email for user name wouldn't work. and i reset it and it still didnt work. please help. i am getting really frustrated...ANYONE

dagrdagaz · Apr 18, 2010, 11:50 PM // 23:50

U did notice that u also have to enter the name of one of your characters ?!

born3ed · Apr 18, 2010, 11:53 PM // 23:53

yes. one of my charachors name is just my email. and it wont work

*Darcy* · Apr 19, 2010, 01:20 AM // 01:20

Contact Support http://www.guildwars.com/support/default.php
They can help you as long as you have some proofs of ownership. Hopefully you gave correct details as to birthdate and address or at least remember the fake ones.

born3ed · Apr 19, 2010, 01:59 AM // 01:59

would e mail or web support be faster?

Fate Crusher · Apr 19, 2010, 02:14 AM // 02:14

Web Support is what i usually use. The two are actually linked and you will receive e-mails to notify you that they have replied.

Expect the first reply to be an automated response. I'm not sure how long it could take because i haven't used them in a while, but i have a feeling it could take 3-5 days if not more.

born3ed · Apr 19, 2010, 02:34 AM // 02:34

this is really confusing. this is my first time. i checked my yahoo and i guess that's the automatic that i got. so now i just wait for them to send me help now?

Phaern Majes · Apr 19, 2010, 03:56 AM // 03:56

My guess would be that your account was hacked at some point when you weren't playing. If they deleted your characters then entering that characters name will no longer work. You might try leaving that field blank and seeing if you can get in that way. But just do what others have said, get ahold of support and see if they can help ya.

Archress Shayleigh · Apr 19, 2010, 06:05 AM // 06:05

Quote:

Originally Posted by Fate Crusher

Web Support is what i usually use. The two are actually linked and you will receive e-mails to notify you that they have replied.

Expect the first reply to be an automated response. I'm not sure how long it could take because i haven't used them in a while, but i have a feeling it could take 3-5 days if not more.

My account was once hacked. I guess I was lucky though, because the hacked only logged in, and then out. I sent support an EMAIL. Got my account BACK after 2 days. Emailed me after say, 3-4 hours.

Apr 18, 2010, 11:43 PM // 23:43	#1
born3ed Pre-Searing Cadet Join Date: Apr 2010	password wont work... OK..i played guild wars non stop but i stopped for a long time. then a few months later i started playing. but my original password and email for user name wouldn't work. and i reset it and it still didnt work. please help. i am getting really frustrated...ANYONE

Apr 19, 2010, 01:20 AM // 01:20	#4
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	Contact Support http://www.guildwars.com/support/default.php They can help you as long as you have some proofs of ownership. Hopefully you gave correct details as to birthdate and address or at least remember the fake ones. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Apr 18, 2010, 11:50 PM // 23:50	#2
dagrdagaz Krytan Explorer Join Date: Mar 2010 Location: NL Profession: E/N	U did notice that u also have to enter the name of one of your characters ?!

Apr 18, 2010, 11:53 PM // 23:53	#3
born3ed Pre-Searing Cadet Join Date: Apr 2010	yes. one of my charachors name is just my email. and it wont work

Apr 19, 2010, 01:59 AM // 01:59	#5
born3ed Pre-Searing Cadet Join Date: Apr 2010	would e mail or web support be faster?

Apr 19, 2010, 02:14 AM // 02:14	#6
Fate Crusher Wilds Pathfinder Join Date: Sep 2006 Location: Pie-land Guild: Warlords Of The Underworld [WoTU] Profession: Mo/	Web Support is what i usually use. The two are actually linked and you will receive e-mails to notify you that they have replied. Expect the first reply to be an automated response. I'm not sure how long it could take because i haven't used them in a while, but i have a feeling it could take 3-5 days if not more.

Apr 19, 2010, 02:34 AM // 02:34	#7
born3ed Pre-Searing Cadet Join Date: Apr 2010	this is really confusing. this is my first time. i checked my yahoo and i guess that's the automatic that i got. so now i just wait for them to send me help now?

Apr 19, 2010, 03:56 AM // 03:56	#8
Phaern Majes Desert Nomad Join Date: Sep 2005 Location: Anywhere but up Guild: The Panserbjorne [ROAR] Profession: R/Mo	My guess would be that your account was hacked at some point when you weren't playing. If they deleted your characters then entering that characters name will no longer work. You might try leaving that field blank and seeing if you can get in that way. But just do what others have said, get ahold of support and see if they can help ya.